Refund policy

We have a no return and no refund policy due to the fact that each order is custom made. Please check the size chart carefully and review your order before placing it.

If you receive a damaged item or an incorrect order or size, please contact us at  support@flatheadsupply.com.  Please include your order number, a copy of your order receipt/proof of purchase and size/order, and a photo of what you received (the damage or the incorrect order) within 14 DAYS OF RECEIPT.  We will communicate with you to offer either a replacement or a refund. We may ask you to send it back to us, and if so, it must be in the same packaging and condition (unworn, unwashed, tags still attached) that you received it. 

 Items sent back to us without first requesting a return or without communicating to us will not be accepted. 

Please CHECK THE SIZE CHARTS, ITEM DESCRIPTIONS, AND YOUR ORDER CAREFULLY BEFORE CHECKING OUT DUE TO OUR NO RETURN/NO REFUND POLICY SINCE EACH ITEM IS CUSTOM MADE FOR EACH ORDER.

You can always contact us for any return question at support@flatheadsupply.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately (within 14 days) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you communicate with us after 14 days of receipt, we assume you are happy with your order.

Refunds
We do not give refunds as each item is custom made. If you receive a damaged item or incorrect item, we will first try to send you a replacement.  If you prefer a refund and it is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@flatheadsupply.com.